FAQ

Payment Options:
Fallen Records accepts all major credit cards including Mastercard, Visa, American Express, and Discover. Payments via Paypal accounts are accepted as well.

How is payment sent?
When you order from Fallen Records, your security is at the highest standard and ensured by Paypal SSL security certificates. Fallen Records utilizes Paypal for the security, ease of use, and completely safe transactions 24/7.

Do I Have to be a Paypal Member?
No, you do not need to become a member of Paypal to buy from Fallen Records. You can at any time to speed up later orders but it is not required.

Can I Pay Using Another Method?
Yes, Fallen Records accepts money orders and cashier's checks. Personal checks are accepted but must wait up to 5 business days to clear before any mailings are sent.

Is My Information Kept Private?
Fallen Records will never sell or distribute personal information to any outside party. Once an order is complete, all personal information is taken out of the ordering system.

I'm Interested in Selling My Band's CD/Merch:
Please see the Customer Request Page for more information.

How Long Does it Take Once an Order is Made?
Once your billing information has been received, which takes minutes through Paypal, your order will be processed, packaged, and delivered. Orders before noon central time will be shipped Priority Mail same day. Later orders will ship next business day. Depending on location, it may take up to three (3) days for delivery. Sorry, but we currently cannot deliver anywhere outside the US and Canada.

Problems With Store

Items Do Not Add to My Cart:
Your computer's cookies are disabled. Please enable the acceptance of cookies and your order will be placed. Cookies must be used through the SSL encrypted servers to place your order.

I Submitted Payment and Was Sent to a "Page Not Found" Screen. Did My Order Take Place?
Check the email you submitted when placing the order. If your order has been completed then you will receive an invoice email within a few minutes. This is a common problem on dial-up connections using the secure SSL encrypted pages. If you do not receive an invoice email within one (1) hour, your order was not processed and will need to be redone.